Store policies updated 7 April 2023--please read before ordering.
We are here for you during these difficult times. Our online shops continue to run, and we are very happy to still be receiving your orders! However, do note that it may take a little longer than normal for your order to arrive due to postal delays, and also because we are reducing our shipping frequency to once per week. Thank you so much for your support and understanding, and do take care.
At hanakrafts, we take great care in designing and creating our paper products. As with all handmade goods, each item is one-of-a-kind and no two items are exactly the same. Please do expect some slight variations in your product.
Do note that the actual colour of the product may vary slightly from the photograph due to computer settings.
You will be happy to know that we have started accepting custom orders! Do email me at email@example.com with your request well before the date that you require the items--I hand craft everything on my own so I will need some time to meet your request. Customised items will require anything from 3-10 business days to complete--not inclusive of shipping--depending on the complexity of your order and the availability of materials. Rest assured that I will try my best to fulfil your request as efficiently as I can!
We accept PayPal, which accepts credit card payments. Payment must be made in full before the item is shipped.
If you are a customer in Singapore, you may pay with a direct bank transfer. Details will follow when you place your order.
We take the utmost care to ensure that your purchases will reach you in a pristine state. All flat items (gift tags, money envelopes, cards and notebooks) will be packaged in a resealable plastic sleeve and then mailed to you in a bubble wrap envelope or bag (with cardboard backing where necessary). Gift boxes will be delivered in cardboard postal boxes to prevent damage as they are delicate items.
Your items (ready made) will be processed within 1-3 business days of your successful payment. Do let us know if you need your items urgently and we will try our best to meet your needs.
Shipping and estimated times
hanakrafts is currently based in Singapore and we ship using Singpost. We ship all items (both local and international) with tracking. All shipping prices indicated in our store are based on product weight and are inclusive of packaging and postage.
Singapore local standard mail: estimated time of delivery within 2-3 business days
Rest of the world standard air mail: estimated time of delivery within 8-10 business days (although customs may occasionally delay packages further)
COVID-19 update: Do expect delays in the shipping of your orders, of up to 7-14 business days.
If you are unhappy with your order for any reason, please contact me at firstname.lastname@example.org within 5 business days of receiving your package and I will attend to your concerns as best as I can. Refunds and exchanges are considered on a case-by-case basis.
Location and contact
All items are designed, handmade, photographed, packaged and then shipped off by me! hanakrafts is a one-woman small business operated by Hanna Maryam in my little home studio in Singapore =) If you are in the region, do look out for me at some of the local craft fairs in future!
If you have any feedback about the items you have purchased, do write in to me at email@example.com. I would love to hear from you!